Hospitality Retail · Est. 2024

The lobby
is your most
undervalued
asset.

Sigma converts underused hotel lobby space into a 24/7 premium retail experience — zero staffing, real-time intelligence, brand-aligned design that guests love.

£35k
Avg. annual revenue
24/7
Always-on operation
25%
Revenue share to hotel
Sigma Lobby Market
Sigma installation · Premier hotel
Zero staffing required 24/7 automated retail Real-time data & intelligence Brand-aligned design 25% revenue share Loyalty programme integration Portfolio-wide visibility Smart replenishment Zero staffing required 24/7 automated retail Real-time data & intelligence Brand-aligned design 25% revenue share Loyalty programme integration Portfolio-wide visibility Smart replenishment
The opportunity

Hotels have an untapped revenue stream sitting in plain sight.

Minibars are disappearing from hotel rooms — not because guest demand has gone away, but because the old model is broken. High labour costs, billing disputes, waste, and sustainability concerns have forced hotels to remove them. Yet guests still arrive at midnight needing food, drink, and travel essentials. That spend is going elsewhere. Sigma exists to recapture it: a fully managed, beautifully designed, 24/7 lobby retail platform that requires nothing from your team and pays you automatically every month.

Why the status
quo isn't working

04
01
Minibars are a dying category
Less than 1% of hotel F&B revenue. High labour, billing disputes, and sustainability pressure have seen them removed across the industry — but the guest appetite remains entirely unmet.
02
Guests are shopping elsewhere at midnight
Late arrivals, cancelled flights, forgotten essentials. The demand for 24/7 food, drink, and travel necessities is consistent and real — the hotel just isn't capturing any of it.
03
Zero visibility into retail data
Hotels know their room revenue to the penny but have no idea what guests buy, when they buy, or which SKUs drive margin. Lobby retail is a complete black box.
04
Existing solutions are failing everyone
Commodity vending hardware, poor aesthetics, no loyalty integration, manual reporting, and chronically empty shelves. The market is ripe for a premium challenger.
Sigma Lobby Market
Lifestyle & Urban
Sigma Lobby Market
Airport & Transit
Sigma Lobby Market
Luxury & Boutique

A connected
retail platform

01

"You already have the demand — Sigma simply captures it."

Sigma converts underused lobby square metres into a profitable, brand-aligned, fully managed retail experience. We handle everything — design, stock, technology, and operations — while the hotel earns a predictable monthly revenue share with zero administration.

Zero staffing & zero admin
Fully automated operation with smart replenishment, cashless checkout, and automatic revenue share deposits.
Brand-aligned design
Bespoke installations curated to each hotel's tier — from luxury discreet to lifestyle bold and Instagram-worthy.
Real-time data & transparency
Live dashboards for GMs, portfolio-wide visibility for owners, and full loyalty integration for brand teams.
Loyalty programme integration
Every lobby transaction becomes a retention touchpoint, connecting seamlessly to your existing loyalty scheme.

One platform.
Four beneficiaries.

04
I

The Guest

24/7 food, drink, travel essentials and gifts. Premium local choices. A beautiful experience that feels like part of the hotel, not an afterthought.

"The hotel has thought of everything."
II

The Brand

Curated product range per tier. Loyalty integration. Data-driven guest insights. Consistent brand experience that extends beyond the room.

"Moments that matter outside the room."
III

The GM

Zero staffing burden, zero admin overhead. Predictable automated revenue share with real-time sales visibility and smart replenishment.

"New revenue. No operational burden."
IV

The Owner

Cross-portfolio dashboards, scalable one-vendor solution, measurable ROI per site, and a proven rollout playbook for new openings.

"One platform. Portfolio-level insight."
"The lobby is your most visited space. It's time it became your most profitable one."
Paul Hearne · Founder & CEO, Sigma Lobby Markets

Sigma OS.
Four levels of intelligence.

04
Guest Level
GM Level
Owner Level
Brand Level
  • Loyalty integration
  • Personalised offers
  • Live product availability
  • Mobile ordering (coming)
  • Autonomous delivery (future)
  • Live sales dashboard
  • Daily/weekly earnings
  • SKU-level margin visibility
  • Real-time stock status
  • Participation rate tracking
  • Portfolio-wide dashboards
  • Opportunity modelling
  • Lost revenue projections
  • Rollout prioritisation
  • Cross-property league tables
  • Aggregated performance
  • YOY/MOM benchmarking
  • Nationality-based insights
  • Loyalty impact reporting
  • Marketing intelligence export

Incremental revenue.
Predictable returns.

05
Boutique
<100
rooms
£3k net / yr
Compact
100–150
rooms
£5k net / yr
Core
150–200
rooms
£8k net / yr
Prime
200–300
rooms
£15k net / yr
Flagship
300+
rooms
£47k net / yr
Get started

Ready to turn your lobby into a revenue asset?

Book a 30-minute demo with the Sigma team. We'll model your hotel's specific earning potential — no commitment required.

Sigma Lobby Market